Photo booth software

Enhancing the preview experience

Enhancing the preview experience

125.000+ happy customers

125.000+ happy customers

125.000+ happy customers

Professional Project
Context

KRUU’s photo booth is a self-service station designed for events such as weddings, parties, and corporate gatherings. It provides guests with an easy and fun way to capture and print memories instantly—especially appealing to those who prefer taking photos independently, without the need for a photographer.

KRUU’s photo booth is a self-service station designed for events such as weddings, parties, and corporate gatherings. It provides guests with an easy and fun way to capture and print memories instantly—especially appealing to those who prefer taking photos independently, without the need for a photographer.

Project Overview

In 2021, as a UI/Graphic Designer applying usability best practices, I collaborated with the founders, developers, marketing, and the customer product team to enhance the user experience. This brief case study focuses on the redesign of the embedded software interface’s “photo preview” feature and flow improvement. Project duration: 3-week sprint.

In 2021, as a UI/Graphic Designer applying usability best practices, I collaborated with the founders, developers, marketing, and the customer product team to enhance the user experience. This brief case study focuses on the redesign of the embedded software interface’s “photo preview” feature and flow improvement. Project duration: 3-week sprint.

Final Design*

Final Design*

Design Principals Applied

User-Centered Design

User-Centered Design

Focused on user pain points for an intuitive solution

Feedback and Clarity

Feedback and Clarity

Provided clear visuals feedback to reduce confusion

Provided clear visuals feedback to reduce confusion

Simplicity

Simplicity

Interactions are now easier and reduced unnecessary steps

High fidelity design - Photo booth screens

1

Project Constraints

Project Constraints

At the time of this project, the company did not have a dedicated user research function, so user insights were primarily gathered through customer service feedback and internal discussions. My role focused on UI and visual design; however, I already had practical experience and knowledge in UX. I stay current with industry trends, which enabled me to apply usability best practices throughout the process. Although formal user research and iterative testing were not included, I leveraged the available insights to address user needs and deliver effective solutions. While this cross-team approach led to positive results, I believe that formal user research remains essential and should not be overlooked in the long term.

At the time of this project, the company did not have a dedicated user research function, so user insights were primarily gathered through customer service feedback and internal discussions. My role focused on UI and visual design; however, I already had practical experience and knowledge in UX. I stay current with industry trends, which enabled me to apply usability best practices throughout the process. Although formal user research and iterative testing were not included, I leveraged the available insights to address user needs and deliver effective solutions. While this cross-team approach led to positive results, I believe that formal user research remains essential and should not be overlooked in the long term.

At the time of this project, the company did not have a dedicated user research function, so user insights were primarily gathered through customer service feedback and internal discussions. My role focused on UI and visual design; however, I already had practical experience and knowledge in UX. I stay current with industry trends, which enabled me to apply usability best practices throughout the process. Although formal user research and iterative testing were not included, I leveraged the available insights to address user needs and deliver effective solutions. While this cross-team approach led to positive results, I believe that formal user research remains essential and should not be overlooked in the long term.

2

The Challenge

The Challenge

The previous Photo booth interface had some usability issues. Most critically, features and buttons were taking up valuable screen space, significantly reducing the area available for users to preview their photos before printing. This made it difficult for users to properly review and select their images—especially on smaller screens—often resulting in people being cut out of the picture frame.

The previous Photo booth interface had some usability issues. Most critically, features and buttons were taking up valuable screen space, significantly reducing the area available for users to preview their photos before printing. This made it difficult for users to properly review and select their images—especially on smaller screens—often resulting in people being cut out of the picture frame.

The previous Photo booth interface had some usability issues. Most critically, features and buttons were taking up valuable screen space, significantly reducing the area available for users to preview their photos before printing. This made it difficult for users to properly review and select their images—especially on smaller screens—often resulting in people being cut out of the picture frame.

Key Insights

Key Insights

User pain points

❌ Users accidentally printed photos with people cut off

❌ Photo selection often required multiple attempts

❌ Users felt rushed by instant photo start

Business impact

❌ Increased risk of negative online reviews

❌ Usability issues may drive customers to choose competitors

❌ Lower repeat usage

3

Define

Define

Problem Statement

Problem Statement

Problem Statement

The limited preview area made it hard for users to check if people at the edges would be excluded from the photo before taking it

The limited preview area made it hard for users to check if people at the edges would be excluded from the photo before taking it

The limited preview area made it hard for users to check if people at the edges would be excluded from the photo before taking it

Project Goal

Project Goal

Maximize Photo Preview

Maximize Photo Preview

Increase the visible area for clear photo review

Increase the visible area for clear photo review

Simplify User Flow

Simplify User Flow

Streamline navigation for an intuitive printing process

Streamline navigation for an intuitive printing process

Boost User Satisfaction

Boost User Satisfaction

Create a more enjoyable and less frustrating experience

Create a more enjoyable and less frustrating experience

4

Ideation & Solution Exploration

Ideation & Solution Exploration

During this phase, I focused on translating user pain points and project goals into actionable design concepts. I explored some approaches to address the core challenges, particularly around maximizing the photo preview and simplifying the user journey. Our exploration was guided by key hypotheses, which informed our design decisions and helped us prioritize features.

During this phase, I focused on translating user pain points and project goals into actionable design concepts. I explored some approaches to address the core challenges, particularly around maximizing the photo preview and simplifying the user journey. Our exploration was guided by key hypotheses, which informed our design decisions and helped us prioritize features.

During this phase, I focused on translating user pain points and project goals into actionable design concepts. I explored some approaches to address the core challenges, particularly around maximizing the photo preview and simplifying the user journey. Our exploration was guided by key hypotheses, which informed our design decisions and helped us prioritize features.

Hypotheses

Hypotheses

  • If we enlarge the photo preview area, users will make fewer mistakes when selecting and printing photos

  • If we add a timer selection before photo capture, users will better understand the process and feel more prepared for their photos

  • If we simplify the interface, users will complete the photo session more quickly and with less confusion

Solution wireframe

Solution wireframe

  • Before
  • After
  • Before
  • After

Wireframes - Photo booth screens

Before
After

5

Implementation

During this phase, I concentrated on thoroughly documenting design specifications for the development team. Feature prioritization was guided by user needs and technical feasibility. Both internal and customer feedback emphasized the enhanced ease of use and the greatly improved photo viewing experience.

KPI's

KPI's

Reduced Support Requests

Reduced Support Requests

Users encountered fewer difficulties, leading to a drop in related support requests

Increased User Satisfaction

Increased User Satisfaction

The photo selection and preview process became much smoother and more intuitive

key lessons

key lessons

Reflection

Collaboration with other departments provided valuable user feedback and insights, even though we did not conduct formal user research sessions. As a UI/UX professional, I consider user research and interviews essential and highly relevant for guiding design decisions. While we achieved positive results through cross-team collaboration, I recognize that skipping formal research is a known risk and not a recommended long-term approach.

  • Small usability improvements matter: Even minor interface enhancements can significantly boost accuracy, efficiency, and user satisfaction.


  • Iterative testing drives better outcomes: Regular feedback and multiple design iterations help uncover pain points early and refine the product.


  • Stakeholder alignment accelerates success: Ongoing communication with stakeholders ensures the solution meets both business and regulatory requirements.

Let’s get in touch

Interested in working together? Reach out via the form

or find me quickly online on LinkedIn or Xing.

©2025 Jhully Lopes | Made by me - Figma & Framer
Illustrations by icons8 and Freepik

Let’s get in touch

Interested in working together? Reach out via the form

or find me quickly online on LinkedIn or Xing.

©2025 Jhully Lopes | Made by me - Figma & Framer
Illustrations by icons8 and Freepik

Let’s get in touch

Have a project in mind?

You can reach me via email or find me quickly online on LinkedIn or Xing.

©2025 Jhully Lopes | Made by me - Figma & Framer
Illustrations by icons8 and Freepik